Frequently Asked Questions

Yes. We work directly with all major insurance companies and can manage the full claim process on your behalf — from initial assessment to completed repair and final sign-off. We'll even contact your insurer for you to get the process started.

We can collect your vehicle from your home or workplace within Coventry and the surrounding area — subject to availability and distance. If collection isn't possible, we can arrange a courtesy car or discuss alternative arrangements. Ask when booking.

You can book online using our Vehicle Repair Estimator on this site — select your car type, damage, and preferred paint finish to get an instant guide price. Or call us directly on +44-7442-109815 to discuss and confirm your booking. We aim to confirm all bookings within 24 hours.

Most repairs are completed within 3–7 working days depending on damage severity, parts availability, and workload. Minor scratches and stone chips can often be done in 1–2 days. We'll give you a realistic estimated completion date when we assess your vehicle — and keep you updated throughout.

Yes. We regularly work with lease and rental companies. If you're near the end of a lease and have wear, minor damage, or scuffs, bring the vehicle in before your inspection date. We'll assess what needs repairing to avoid excess charges — and complete any work needed at a fraction of what the leasing company would charge.

If our technicians discover additional damage that wasn't visible during the initial assessment, we'll contact you immediately before doing any extra work. We'll explain exactly what's been found, provide a revised quote, and wait for your approval before proceeding. You can choose to proceed with the full repair, limit the work to what was originally quoted, or decline the extra work. We never carry out undisclosed repairs without your explicit consent.

Our initial quote is based on the assessment at the time of booking. If we discover issues during disassembly or repair — such as hidden corrosion, additional panel damage, or parts needing replacement that weren't visible beforehand — we'll notify you and revise the quote accordingly. The agreed quote is the maximum you'll pay unless you approve additional work in writing.

We don't currently offer direct financing or payment plans. Payment is due on vehicle collection — we accept cash, bank transfer, and all major debit and credit cards. For insurance-backed work, we coordinate payment directly with your insurer. If you're experiencing financial difficulty, contact us before your repair date and we'll try to find a workable arrangement.

We accept cash, bank transfer, and all major debit and credit cards. Payment is due on collection unless otherwise agreed in writing at booking. For insurance work, we coordinate with your insurer — you may need to pay an excess amount directly to us depending on your policy terms.

We aim to resolve all concerns quickly and fairly. To raise a complaint, call +44-7442-109815 or email office@miragebodyshop.co.uk with your booking reference. We'll acknowledge within 2 working days and investigate fully. If we can't reach a resolution, you can refer to the relevant industry body or seek independent advice. All complaints are reviewed by our management team.

You don't need to be present if you've arranged access in advance. Ensure your car is accessible — gates or garages unlocked, keys left in a safe agreed location. We'll confirm collection and delivery times with you beforehand. If anything changes on the day, call +44-7442-109815.

We don't have courtesy cars on-site, but if your claim is non-fault, there are specialist mobility services we can direct you to that may be able to help. Ask us when booking and we'll point you in the right direction.

We present both options and let you choose. OEM parts are brand-new and manufactured to the vehicle maker's specification. Aftermarket parts are often quality alternatives at a lower price point. We'll explain both clearly so you can decide what's right for you — without pressure.

We use manufacturer-matched paint codes and specialist mixing to get the closest colour match for your vehicle. In the vast majority of cases the match is seamless. If you're ever unhappy with the finish, bring it back and we'll address it.

Yes. You can call us on +44-7442-109815 during workshop hours to check progress, or book an appointment to visit the workshop and see your vehicle. We'll keep you updated at any point throughout the repair.

No — we are not VAT registered. All prices shown are the prices you pay, with no VAT added.

We offer a full range of accident repair and paint services including bumper repair, scratch and scuff removal, full resprays, panel replacement, headlight restoration, lease return inspections, and insurance-backed accident repairs. Our workshop handles everything from minor stone chips to major collision work.

Yes. We provide transparent estimates before work begins. If additional or undisclosed damage is found during inspection, your estimate may be revised and discussed with you first.

We work on all common makes and models — domestic, European, and Asian vehicles. Our team handles everything from small hatchbacks to commercial vans. If you have a specific query about your vehicle, call us on +44-7442-109815 before booking.

Yes. All Mirage Body Shop repairs are backed by a 12-month workmanship warranty covering labour and quality of work. Parts warranties vary by supplier — we'll confirm what's covered when you accept your quote.

We ask for at least 48 hours notice if you need to cancel or reschedule. This allows us to offer your slot to another customer. Late cancellations or non-attendance without notice may result in a booking fee. To cancel or reschedule, call +44-7442-109815.

If our assessment finds additional or more extensive damage than described at booking, we'll contact you before proceeding. You'll receive a revised quote and approval before any extra work starts. We never carry out undisclosed work without your consent.

We collect only the personal data needed to manage your booking and deliver our service — name, vehicle details, contact information, and repair records. We never use your data for marketing without explicit consent. All personal data is stored securely and accessed only by authorised Mirage staff.

Under UK GDPR you have the right to: access a copy of your personal data; request correction of inaccurate details; request deletion of your data where lawful; restrict how we process your data; object to certain processing; and receive your data in a portable format. To exercise any rights, contact us at office@miragebodyshop.co.uk.

We do not sell or rent your personal data. Data is only shared where required to deliver our service — for example, sharing vehicle and repair details with your insurance company if you're making a claim, or with suppliers when ordering parts. Any third-party sharing is limited to what's strictly necessary.

We retain your personal data only for as long as necessary to fulfil your repair, satisfy legal obligations, and respond to any queries. In most cases, booking and repair records are kept for a minimum of 7 years to comply with financial and insurance record-keeping requirements.

Our terms and conditions, and any disputes arising from our services, are governed by the laws of England and Wales. If you have a concern about our service, please contact us first — we aim to resolve all issues directly and fairly.

All our policies are available on our website: Privacy Policy, Terms and Conditions, Cookie Policy, and GDPR Policy. You can also request a copy by emailing office@miragebodyshop.co.uk.