Privacy Policy

At Coventry CGBS Auto Body, we value your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

• Personal details such as your name, email, phone number, and vehicle registration
• Service and booking history
• Messages, images, or documents submitted via our forms
• Browser and usage data through cookies and analytics tools

2. How We Use Your Data

• To confirm and manage your bookings
• To contact you regarding services or updates
• To improve our website and user experience
• For legal, regulatory, and business record-keeping purposes

3. Data Retention & Protection

Your data is stored securely and only for as long as necessary to fulfil the purposes outlined above. We never sell or share your personal data with third parties for marketing purposes.

4. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Please contact us if you wish to exercise any of these rights.

5. Vehicle Disclaimer

While we take every precaution to protect vehicles in our care, we are not liable for issues arising after collection if our repair or maintenance recommendations are ignored or refused.

6. Booking Cancellation Rights

We reserve the right to cancel or refuse service upon vehicle inspection if:

• The vehicle condition differs significantly from what was described
• The damage is greater than expected or deemed unsafe to work on
• A pricing or agreement dispute occurs and cannot be resolved

7. Cookies & Analytics

We use cookies to improve user experience and gather anonymous traffic data. By using our website, you agree to our Cookie Policy.

8. Updates

We may update this Privacy Policy from time to time. Please check back periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please get in touch.