Privacy Policy

This Privacy Policy explains how EDYCAR AUTO BODYREPAIR LTD (trading as Mirage Body Shop) collects, uses, stores and protects personal data when you use this website or contact us about our services. It is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: EDYCAR AUTO BODYREPAIR LTD

Trading name: Mirage Body Shop

Company number: 14618944

ICO registration number: ZB890228

Registered contact address: UNIT 5 STAR INDUSTRIAL PARK,BODMIN ROAD CV2 5DB, Coventry

Contact email: Use /contact form

Contact phone: Protected field - use /contact

MirageBodyShop is a trademark name used by EDYCAR AUTO BODYREPAIR LTD.

2. Personal Data We Collect

• Identity and contact data you provide (such as name, email address, phone number).
• Vehicle and booking details (such as registration number, service requirements, appointments and related notes).
• Communications data (messages, attachments, images or documents you submit to us).
• Technical and usage data needed for website operation and functional analytics (for example page visits, referral source, browser/session information, and cookie preferences).

3. How and Why We Use Your Data (Lawful Bases)

• Contract: to respond to requests, provide quotes, schedule and deliver booked services, and manage aftercare.
• Legitimate interests: to run and improve our website and services, maintain security, prevent abuse, and monitor functional analytics that help website reliability and performance.
• Legal obligation: to keep records for tax, accounting and compliance purposes.
• Consent: where required (for example for optional cookie categories); you can withdraw consent at any time.

4. Cookies and Functional Analytics

We use cookies and similar technologies required for essential site functionality and limited analytics to understand how the website performs. We do not sell your personal data and we do not use your data for third-party marketing sales. Where non-essential cookies are used, these are managed via your consent choices.

5. Sharing Your Data

We only share personal data where necessary, such as with service providers that help us host, secure or maintain our systems. Those providers must protect your data and process it only on our instructions. We do not knowingly share your personal data with third parties for their own direct marketing.

6. International Transfers

If any supplier processes data outside the UK, we ensure appropriate safeguards are in place (for example adequacy regulations or approved contractual protections) as required by UK data protection law.

7. Data Retention

• Customer booking and invoice records: normally up to 6 years to meet legal/accounting obligations.
• General enquiry records: normally up to 24 months from last meaningful contact.
• Functional analytics data: retained only as long as required for operational reporting, then aggregated, anonymised or deleted.

We may keep data for longer where required by law or to establish, exercise or defend legal claims.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access is limited to people who need it for legitimate business purposes.

9. Your UK Data Protection Rights

Subject to legal conditions and exemptions, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability;
• withdraw consent at any time where processing relies on consent.

To exercise your rights, contact us using the details in this policy.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always published on this page.

12. Contact Us

Email: Use /contact form
Address: UNIT 5 STAR INDUSTRIAL PARK,BODMIN ROAD CV2 5DB, Coventry
Phone: Protected field - use /contact

Last updated: 21 February 2026